Cancellation & Refund Policy

Why there is no standard refund table

ZAMA does not sell products online and this website does not take payments. Our work is contracted project by project, which means a conventional e-commerce refund policy does not apply. Instead, cancellation, rescheduling and payment terms are set out in the written agreement or quote for your specific project or rental before work begins.

Enquiries and quotes

Sending a quote request costs nothing and commits you to nothing. You can withdraw an enquiry at any time, at no charge, by telling us.

Booked project work

Once work is scheduled, cancellation or rescheduling terms are those stated in your written agreement. Where crews, equipment, permits, disposal or materials have already been committed for your dates, those costs may be chargeable. Anything of that kind will be explained to you before you commit, not after.

Equipment rentals

Rental cancellation notice periods, deposits and any charges are stated in the rental terms for that booking. If you need to change dates, tell us as early as possible — where the schedule allows, we would rather move a booking than charge for a cancellation.

Work already performed

Work that has been completed is invoiced as agreed. If you are not satisfied with something we have done, contact us directly and we will discuss it with you. Nothing in this policy removes rights you may have under Ontario consumer protection law.

How to cancel or reschedule

Call +1 (437) 232-4096 during business hours or email zama_demo@outlook.com. Please include the project or booking details.